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Terms & Conditions


 

 Terms & Conditions

 

 

 

ACA refers to Abacus Car Alarms

 

About Us  

 

At ACA, we specialise in supplying high quality, modern vehicle security devices direct to the car owner - i.e. the kind of products you DON'T see in your local Halfords store. We have a quality selection on view here but there are many more products available. It is important that you are completely satisfied with the service and products you receive from ACA. If you have any comments or suggestions for improvements, please feel free to email us at abacus If you experience a problem or wish to register a complaint, please call Customer Service on 0208 488 3051 - Monday to Friday.

 

Buying from us

 

You can purchase products from ACA in 6 different ways. Most customers choose to buy on-line through our secure encrypted transaction system. However, we also receive orders by phone, fax, email or by post and a new 'TELEPHONE ACCOUNT' where you order online and we contact you via telephone for your payment details. The choice is yours. To buy online, simply browse the site and select the items you wish to purchase by clicking the "Buy Online" button alongside the product. Your selections are then placed into a "virtual" shopping basket. When you have completed your selections, click on the "Shopping Basket" button and provide the details required to complete the transaction. We accept payment by Visa, Mastercard, Switch, Delta and Solo. If you are shopping from outside the UK we only accept payment via www.paypal.com.  All prices on this site are shown in UK £ Sterling (GBP). You may also purchase our products via phone, fax, email or post, using any of the cards shown above or by cheque.  

 

Exchange Items  

 

Unless otherwise stated all exchange items carry a 6 month guarantee. The return of an exchanged item is solely the responsibility of the customer. A supplied SAE is provided with all exchange goods & proof postage will be required should an item not be returned to us. If an item has not been returned and the customer unavailable to supply proof of postage a charge of £30 will be made against the customer.  

 

Members Area  

 

Credits are available to buy for access to download various wiring information files on vehicles alarms etc. Refunds or part refunds are not given when part or all of the credits are used. If files are downloaded by mistake free credits may be applied to customers accounts at the managements discretion. For more information email Abacus.  

 

Delivery (UK & Overseas)  

 

Our standard delivery charge is £1.99 (GBP) for a weight of up to 100g, the charge will increase increments stipulated by Royal Mail. For an extra charge next day delivery is offered as an option for nearly all UK destinations. This covers England, Wales, Scotland and Scottish Isles, Northern Ireland, Isle of Man, Isles of Scilly and Channel Islands. Please note for remote areas next day delivery cannot be guaranteed, for more information see Royal Mail Terms & Conditions  

 

For delivery outside the UK all orders over £15 will be sent via registered mail. For UK orders only: If an item has deemed to be lost by Royal Mail we will send out a replacement item. Royal mail allow 15 days before an item can be deemed to be lost, once this time period has passed & the item has not yet been delivered we will send out a replacement.   

 

For lost international orders we will endeavour to claim compensation directly from The Royal Mail, they not deem an item to be lost until 25 days have passed. Replacement items will only be sent once we have received compensation from The Royal Mail which may take as long as two months. Refunds are not available for lost orders outside the UK. Please note lost orders are rare, only two international orders have been lost in the post in the last three years.  

 

Some of our larger items are not held in stock (electric window kits, designer central locking kits etc) and are sent out directly from a holding warehouse. Items sent from our warehouse are sent via couriers which unfortunately charge different rates for some parts of the UK. Delivery charge to the Scottish Isles, Northern Ireland, Isle of Man, Isles of Scilly and Channel Islands will be charged a flat rate of £25, if in doubt please contact the office. If paying via a cheque please allow a minimum of six days of receipt of payment before we despatch goods, if extra payment is made for next day delivery this method of shipment will be used once the cheque has cleared.  

 

Delivery Schedule  

 

We will endeavour to send out your order within 72 hours. 99% of our products are held in stock either by ourselves or by our UK importers. We aim for delivery to you within 3-7 working days. International orders are generally received in less than 10 days.  

 

Back Orders  

 

On rare occasions, an item may be out of stock. If this occurs, we will contact you and discuss the options to either a) wait for the item, b) amend your order to a stock item, monies will not be deducted from your credit card until the goods are ready to be sent to you.  

 

Guarantee & Returns  

 

We want you to be delighted with the products you purchase from us. If you receive goods that are unwanted, you the consumer has a 7 working day cancellation period. This 7 day period starts the DAY ON receipt of the goods. If you feel they are unsuitable in any way please contact us on 0208 677 1999 for a returns authorisation number and simply return the item(s) to us, in un-used and resalable condition with the original packaging, for a swift refund. Please note that there is a 20% or £5 handling charge which ever is the greater plus the cost of postage. The exception to the above statement are remote controls and touchkeys which cannot be returned, if in doubt please call our sales number before ordering. Please return the original receipt (not a photo copy), without this we will not be able to process a refund. If the returned goods have been used or part fitted or damaged, missing components/packaging or incomplete in any way we reserve the right to refuse a refund. The exception to the above is for orders outside the UK for remote fobs. Meta fobs supplied by ACA are designed to work with UK/Ireland supplied Meta Alarm systems and as such may not work with equivalent devices supplied to other parts of the World, as such we offer no guarantee that they will work with these products. This remote fob will not work with Meta devices supplied to either Belgium or Holland as these countries use a different frequency for controlling the alarm system. We offer no refund should the remote fobs not function correctly with non UK/Ireland supplied alarm systems - you buy at your own risk.  

 

All products carry a full 12 month guarantee against defects (with the exception of exchanged items which carry a 6 month warranty). We will replace or repair or any item which proves defective within 12 months of original purchase.  

 

Please note that once a product has been used, I.E. wires cut, seal removed or parts physically modified etc. We cannot offer a money back option, if the product is faulty we will either repair or replace it. Please make sure you understand the product and the vehicle instructions before fitting or get the help from somebody who does.
On certain goods which are sealed in polythene packaging (the factory replacement electric window kits) it is imperative that what you have ordered is exactly the same as the mechanisms in your vehicle. This can be done by taking out the original window mechanisms from your vehicle and comparing them through the packaging of the replacements. Once the packaging has been broken on the electric window kits there will be a 50% handling charge removed from your account if you send the items back. If the window kits are faulty we will replace or repair them as soon as possible.  

 

Also the Thatcham products supplied by Autowatch are all sealed in plastic bags, once these bags have been opened there will be a 50% handling charge added should you return these goods.  

 

Your statutory rights are not affected for faulty items.  

 

Copyright & Intellectual Property  

 

ACA acknowledges the intellectual property rights of suppliers and manufacturers shown on this web site.

 

Some replacement kits & parts are supplied with technical information or fitting instructions or programming instructions or other technical information, which if otherwise stated on the supplied documents remains the intellectual property of ACA, this information is given free of charge when purchased with the item, however if for whatever reason the item is returned a charge of 75% of the item's purchase price will be levied due to intellectual property of the included documents, this equates to a refund of 25% of the original purchase price. All supplied documents remain the property of ACA & may not be copied or sold on or reproduced in any manner with out written permission of ACA. All documents are subject to the international laws of Copyright.  

 

Customer Support & Service  

 

Should you have a problem with our products or service please do not hesitate to contact our customer support line on 0208 488 3051 (available 9am to 6pm seven days a week ) or email us on abacus . Reaching Us If you need to contact us, please email us at abacus. Alternatively, you can phone on +44 208 677 1999 available 9am to 6pm seven days a week ) or write to ACA, 206 Leigham Court Road, London, SW16 2RB, United Kingdom.  

 

Complaints  

 

Should you have a complaint about our service or products please do not hesitate to contact us via complaints or call us on 0208 677 1999  (available 9am to 6pm seven days a week ) or in writing to: Complaints Dept., ACA, 206 Leigham Court Road, London, SW16 2RB and we will endeavour to rectify the situation. We will to respond to all complaints within five working days and advise you how long it will take to resolve the complaint. We will also keep you informed throughout the process.  

 

Privacy  

 

This site uses a 128 bit secure transaction system. All credit card details are scrambled using 128bit SSL encryption when the order is placed. We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998). We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service. We will not e-mail you in the future unless you have given us your consent. We will give you the chance to refuse any marketing email from us or from another trader in the future. The type of information we will collect about you includes your name address phone number email address credit/debit card details. We will never collect sensitive information about you without your explicit consent. The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly. The personal information which we hold will be held securely in accordance with our internal security policy and the law and the Which? Web Trader Code. If we intend to transfer your information outside the EEA (European Economic Area) we will always obtain your consent first.  

 

For any other information please contact us on 0208 677 1999  (available 9am to 6pm Monday-Saturday).

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